Terms and Conditions CV999 — Platform User Guide

These Terms and Conditions ("Agreement") constitute a binding contract between you ("Member" or "User") and cv999 ("Platform", "We"). This document governs your access to and use of the cv999.plus website, the cv999 mobile app, and all services offered under the cv999 brand.

By completing the registration process, making any deposit, playing any game, or using any feature on the cv999 platform, you confirm that you have read, understood, and agreed to be fully bound by this Agreement.

Cv999 reserves the right to update or amend these Terms and Conditions at any time. Any changes take effect as soon as they are posted on the platform. Continued use after amendments are published constitutes acceptance of the changes made.

To use cv999's services, you must meet the following eligibility requirements:

• Aged at least 18 years of age on the date of registration.
• An individual (not a company, organisation, or business entity).
• Not prohibited from using online gambling platforms under the laws or regulations of your area of residence.
• Not currently on an active self-exclusion list at cv999 or any affiliated platform.
• Acting on your own behalf and not as an agent or representative of any third party.

Cv999 reserves the right to request identity verification (KYC) at any time. The KYC process at cv999 is designed to be straightforward and can be completed within 10 minutes via valid identity document upload.

Each individual is only permitted to hold one (1) account only at cv999. Ownership of more than one account by the same individual — whether using a different name, address, phone number, IP address, or payment information — is strictly prohibited and may result in the closure of all associated accounts and forfeiture of balances.

When registering, you are responsible for:

• Providing accurate, truthful, and up-to-date personal information.
• Keeping your account information up to date whenever changes occur.
• Keeping your account password and login credentials confidential.
• Notifying cv999 immediately if you suspect unauthorized access to your account.

Cv999 is not liable for any losses arising from the use of your account by a third party due to your negligence in safeguarding your login credentials.

Cv999 supports a variety of local payment methods for the convenience of Malaysian members, including FPX, DuitNow, Touch 'n Go eWallet, GrabPay, Boost, and USDT. All financial transactions on cv999 are protected by 256-bit SSL encryption.

Deposit:

• The minimum deposit amount is as stated on the deposit page for each payment method.
• Cv999 does not charge any processing fees on deposits.
• Deposited funds must be used for gambling purposes and are subject to wagering requirements if a bonus has been accepted.

Withdrawal:

• Withdrawal requests are processed within 30 minutes for supported payment methods.
• Withdrawals can only be made to the same payment method used for the deposit, for anti-money laundering compliance purposes.
• Cv999 reserves the right to request identity verification before processing a withdrawal for any amount.
• Daily and monthly withdrawal limits are subject to the member's account level and VIP status.

Cv999 offers a wide range of bonuses and promotions for both new and existing members. All bonus offers are subject to specific terms and conditions stated alongside each promotion on the page Promotions.

General conditions applicable to all cv999 bonuses:

• Each member is only eligible to claim each type of bonus once unless otherwise stated.
• The welcome bonus is available to new members making their first deposit only.
• All bonuses have a wagering requirement that must be met before a withdrawal can be made.
• Cv999 reserves the right to modify, suspend, or terminate any promotion without prior notice.
• Abuse of the bonus system, including opening multiple accounts to claim bonuses, will result in account closure and forfeiture of related bonuses and wins.
• Any bonus obtained through fraudulent means or suspicious activity will be immediately voided.

Cv999 offers over 500 games from world-class providers including Pragmatic Play, NetEnt, Microgaming, and Playtech. Every game operates using an independently audited and certified Random Number Generator (RNG) to ensure fairness.

• The RTP (Return to Player) value for each game is displayed transparently on its respective game information page.
• Any technical disruptions during gameplay will be resolved based on cv999's system records, which are considered final.
• In the event of a system failure or technical error resulting in incorrect payouts, cv999 reserves the right to void the affected rounds or bets and refund the original amount to the member's account.
• The use of automated software (bots), assistance tools, or any unfair methods in games is strictly prohibited.
• Cv999 reserves the right to reject, void, or reverse any bet suspected of involving fraud or system exploitation.

For sports betting, the official results announced by the relevant sports governing body are final and will be used as the basis for settling bets.

As a cv999 member, you agree to use the platform in a responsible and ethical manner. The following are strictly prohibited:

• Using offensive, threatening, or abusive language when communicating with the support team or other members.
• Committing or attempting to commit fraud, money laundering, or any other illegal activity through the cv999 platform.
• Exploiting any bugs or system vulnerabilities — if you discover any bug, you are required to report it to the cv999 team immediately.
• Sharing your login credentials or allowing others to access your account.
• Using a VPN, proxy, or any other method to conceal your actual location in order to bypass geographical restrictions.
• Colluding with other members in Live Casino or table games.

Violation of any of the above rules may result in account suspension or permanent closure without compensation.

Cv999 reserves the right to suspend or close any member's account without prior notice in the following circumstances:

• Violation of any provision in these Terms and Conditions.
• Suspected fraud, money laundering, or other illegal activities.
• Providing false or misleading information during registration or the KYC process.
• Account inactive for more than 12 consecutive months.

You may also close your account at any time by contacting the cv999 support team via live chat or email. Any eligible net balance will be processed for withdrawal once all security checks are completed.

If you feel you may have a gambling problem, you can apply for self-exclusion through the Responsible Gaming us.

Cv999 is committed to protecting members' personal information. The collection, use, and storage of your personal data is governed by Privacy Policy cv999, which forms part of this Agreement.

In summary, cv999:

• Collecting only the information necessary for platform operations and legal compliance.
• Not selling or sharing your personal data with third parties without your consent, except as required by law.
• Applying 256-bit SSL encryption to all sensitive data transmissions.
• Storing data on secure servers with strict access controls.
• Granting you the right to request access to, correction of, or deletion of your personal data.

To the extent permitted by applicable law, cv999 is not liable for:

• Indirect, incidental, or consequential losses or damages arising from the use of the platform.
• Service disruptions caused by events beyond cv999's control, including natural disasters, third-party infrastructure failures, or cyberattacks.
• Losses arising from your failure to follow account security guidelines.
• The accuracy or availability of third-party sports statistics displayed on the platform.

Cv999 provides the platform on an "as-is" basis and makes no guarantees that the service will always be free from interruptions or errors. However, we are committed to resolving any technical issues as promptly as possible.

Cv999 reserves the right to amend, update, or replace any part of these Terms and Conditions at any time. Amendments take effect immediately upon being posted on the platform unless a different effective date is specified.

Cv999 will endeavour to notify members of significant changes through:

• Notices displayed on the platform's main page.
• In-app notifications on the cv999 mobile app.
• Email to the address registered on your account.

It is your responsibility to review these Terms and Conditions periodically. Continued use of the platform after any amendments are posted constitutes your acceptance of the updated terms.

If you have any questions, concerns, or complaints regarding these Terms and Conditions or the use of the cv999 platform, our support team is available to assist you 24 hours a day, 7 days a week.

• Live Chat: Available directly on the cv999 platform in Bahasa Malaysia and English — average response time under 2 minutes.
• Email: [email protected]